Privacy Policy

This Privacy Policy describes how Expandabot ("we," "us," or "our") collects, uses, and handles information when you visit expandabot.com, interact with our AI chatbot, or engage with our services.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our website.

Information You Provide Directly

• Contact form submissions: Name, business name, email address, phone number, and any message content you submit through our contact or booking form.
• Chatbot conversations: Text messages you type into our AI chatbot widget. These conversations are processed in real time and may be retained for quality and service improvement purposes.
• Email correspondence: Any information you include when you contact us directly by email.

Information Collected Automatically

• Usage data: Pages visited, time spent on pages, referring URLs, and general navigation behavior — collected via analytics tools (see Section 6).
• Device & browser data: Browser type, operating system, screen resolution, and IP address (used for analytics and security purposes, not for marketing profiles).
• Cookies: Small data files placed on your device to improve site functionality. See Section 6 for details.

Information We Do NOT Collect

• Payment or financial account information (we do not process payments directly on this website)
• Government-issued ID numbers or sensitive identification data
• Medical or health information

We use the information we collect for the following purposes:

• To respond to your inquiries — When you fill out our contact form or reach out via email, we use your information to follow up and answer your questions.
• To schedule and deliver services — If you book a call or engage us as a client, we use your contact information to fulfill that agreement.
• To improve our website and services — Aggregated, anonymized usage data helps us understand what's working and what to improve.
• To send relevant communications — With your permission, we may send follow-up emails about our services. You can opt out at any time.
• To comply with legal obligations — We retain records as required by applicable law.

Our website features an AI-powered chatbot. It's important you understand how it works:

Anthropic API (Claude AI)

Chatbot conversations on this website are processed using the Anthropic API (the technology behind Claude AI). When you type a message into the chatbot, that message is transmitted to Anthropic's servers for processing and a response is returned. Your chatbot messages are subject to Anthropic's own privacy policy and terms of service, which you can review at anthropic.com/legal/privacy.

We recommend avoiding sharing sensitive personal information (such as social security numbers, financial account numbers, or medical details) in chatbot conversations.

IONOS Web Hosting

Our website is hosted on IONOS Web Hosting infrastructure. IONOS may collect standard server logs (IP addresses, access times) as part of normal hosting operations. See IONOS's privacy policy for details.

Google Analytics (Planned)

We plan to integrate Google Analytics to understand site traffic. When active, Google Analytics will collect anonymized usage data. You can opt out using the Google Analytics Opt-out Browser Add-on.

Calendly (Planned)

Our booking system may be powered by Calendly. If you schedule a call, you will interact with Calendly's platform and their privacy policy will apply to that interaction.

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. These include:

• Secure HTTPS connections (SSL/TLS encryption in transit)
• Limited internal access to personal data on a need-to-know basis
• Regular review of security practices

We retain your personal information only as long as necessary to provide services to you and fulfill the purposes outlined in this policy, or as required by law. Contact form submissions are retained for up to 2 years.

Cookies are small text files stored on your device when you visit a website. We use the following types:

• Functional cookies: Essential for the website to operate correctly (e.g., remembering your session).
• Analytics cookies: Used to collect anonymized information about how visitors use our site (e.g., which pages are most visited). These help us improve the site.

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the website. Most modern browsers allow you to refuse cookies or delete them at any time.

Depending on your location, you may have certain rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-out of communications: You may unsubscribe from marketing emails at any time by clicking "unsubscribe" in any email or contacting us directly.
• Data portability: In certain circumstances, you may request your data in a portable format.

California residents may have additional rights under the California Consumer Privacy Act (CCPA). EU/EEA residents may have additional rights under the General Data Protection Regulation (GDPR). To exercise any of these rights, please contact us using the information in Section 11.

We will respond to all verifiable requests within 30 days.

The following disclaimers apply to all content, claims, and information presented on this website and in our marketing materials:

Results Disclaimer

AI Service Disclaimer

AI chatbot performance, response quality, and capabilities may vary. AI-generated responses are automated and may not always be accurate, complete, or appropriate for every situation. Expandabot is not responsible for decisions made based solely on AI-generated content. Human review is recommended for important business decisions.

Website Information Disclaimer

Content on this website is provided for general informational purposes only. It is not intended as and should not be construed as legal, financial, accounting, or professional advice. We recommend consulting qualified professionals for advice specific to your situation.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our website and services are intended for business owners and adults aged 18 and older. We do not knowingly collect personal information from individuals under the age of 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information promptly.

If you believe we have inadvertently collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how we handle your information, please reach out: